Terms and conditions

Introduction

These Terms and Conditions ("Terms") govern your use of Rockwin Casino (the "Website" or "Service"). By accessing, browsing, or registering with the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Purpose of the Terms

The purpose of these Terms is to set out the terms on which we provide our Service to you. Please read them carefully before using our Service.

Acceptance of Terms

By accessing or using our Service, you accept these Terms and agree to comply with them. If you do not accept these Terms, please do not use our Service.

Age and Legal Restrictions

You must be at least 18 years old to access or use our Service. You are also required to comply with all applicable laws and regulations in your jurisdiction. If you are under 18, please do not access or use our Service.

Account Registration

Eligibility

To register an account with us, you must provide accurate and complete information about yourself. We reserve the right to reject any registration or suspend/cancel an existing account at our discretion.

KYC and Verification Requirements

We may require you to verify your identity and address before allowing you to access certain features of our Service. You are responsible for providing us with all necessary documentation and information to facilitate this process.

Responsibility for Account Security

You are solely responsible for maintaining the security and confidentiality of your account login credentials. If you suspect any unauthorized use of your account, please notify us immediately.

Deposits and Withdrawals

Accepted Payment Methods

We accept various payment methods as specified on our Website. Please note that not all payment methods may be available in your jurisdiction.

Minimum and Maximum Limits

The minimum deposit amount is £20, while the maximum withdrawal limit is £4,000 per day, £15,000 per week, and £45,000 per month.

Processing Times and Fees

We process deposits and withdrawals as soon as possible. However, processing times may vary depending on the payment method used. We do not charge any fees for deposits or withdrawals. Anti-Money Laundering Policy: We comply with all applicable anti-money laundering regulations and laws in our jurisdiction.

Bonuses and Promotions

How Bonuses Are Credited

We reserve the right to credit bonuses to your account as specified on our Website. You must meet the required wagering requirements before you can withdraw any bonus funds.

Wagering Requirements

All bonus funds are subject to a 40x wagering requirement, unless otherwise stated in the specific promotion terms and conditions.

Expiry and Abuse Clauses

Bonus offers may be revoked or withdrawn if we suspect abuse of our promotional policies. All bonuses expire after 14 days from the date they were credited.

Gameplay and Fairness

RNG Usage

We use Random Number Generators (RNGs) to ensure the fairness and randomness of all games on our Website.

Game Malfunctions

If a game malfunctions or is terminated, we reserve the right to cancel all wagers placed during such time and refund any stakes.

Limits on Play and Responsible Gaming Tools

We offer various responsible gaming tools to help you control your play. Please see our Help and Support section for more information.

Responsible Gambling

Self-Exclusion Options

You can self-exclude from our Website by contacting us via email or using our online self-exclusion form.

Deposit, Wager, and Session Limits

We offer various deposit, wager, and session limits to help you control your play. Please see our Help and Support section for more information.

Help and Support Links

You can find responsible gaming resources and support links in the Help and Support section of our Website.

Prohibited Activities

Bonus Abuse

You must not abuse any bonus offer by using unfair or deceitful tactics to gain an advantage.

Fraud, Collusion, or Manipulation

You must not engage in any fraudulent, collusive, or manipulative behavior while using our Service. This includes the use of bots or automated systems to manipulate gameplay or win outcomes.

Use of Bots or Automated Systems

The use of bots or automated systems is strictly prohibited and may result in account suspension or closure.

Account Suspension and Closure

Voluntary Account Closure

You can close your account by contacting us via email. We will verify your identity and confirm the closure before processing it.

Breach of Terms

We reserve the right to suspend or close an account if we suspect a breach of these Terms, including but not limited to abuse of our promotional policies or use of bots or automated systems.

Inactivity and Dormant Accounts

If you do not access your account for 12 months or more, we reserve the right to suspend or close it. You will be notified via email before any action is taken.

Privacy and Data Protection

Information Collected

We collect various information about you, including but not limited to name, address, date of birth, and payment method details.

Use and Storage of Personal Data

We use your personal data to verify your identity, process transactions, and provide customer support. We store all personal data securely in accordance with applicable laws and regulations.

GDPR Compliance (if applicable)

We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws in our jurisdiction.

Limitation of Liability

Losses

We are not responsible for any losses incurred by you, including but not limited to direct or indirect losses, consequential damages, or punitive damages.

System Errors

We reserve the right to suspend or close an account if we detect any system errors that may result in unfair outcomes or unauthorized transactions.

Third-Party Links

You must not use our Service for any purpose that is contrary to these Terms. This includes but is not limited to linking to other websites, sharing content, or promoting any third-party products or services.

Amendments and Updates

Right to Modify the Terms

We reserve the right to modify or update these Terms at any time without prior notice. You are responsible for regularly reviewing these Terms and ensuring you understand all changes.

Notification of Changes

We will post any modifications or updates on our Website. We recommend that you check our Website frequently for any updates or changes.